Healow's Flowers

 

42

228

anita c.

San Francisco, CA

This seems to be a one-woman shop, with all the quirks that entails -- one woman seems handle everything, including delivery!

The flowers were really cute, but what a pain in the ass getting them! She called me on my cell on President's Day, asking if I was in the office (um, no) and not understanding why I wasn't, even after I explained that it was a national holiday.

I asked if they could hold onto the flowers and deliver the next day, and she agreed to do that after some back and forth. On the day she re-delivered, she called to say they couldn't find a parking space and could I meet them out front of the building? Sure, that feels really special... and I have nothing better to do. (um, not.)

No other florist that's ever delivered to our building has had a problem. We have a huge loading dock in the back...

The flowers are very cute, though, and definitely fresh.

Bookmark   Send to a Friend Link to This Review

 

150

261

Kristen S.

San Francisco, CA

If I could gave this place a 0 star, I would.

My boyfriend tried to surprise me with some flowers.  Healow's called to confirm the address for delivery.  I said I was about to head out, but could they deliver to a different address tomorrow?  "But, I'd like to know, are the flowers ready for delivery now, or can you wait till tomorrow?  I want to make sure that they're fresh, so if you have them ready to go right now, maybe I'll wait for the delivery; otherwise I'd rather get them tomorrow."

"OF COURSE they're fresh!  You're so insulting.  Are you saying I have old flowers?"  Came her angry reply.

"Whoa, hang on, lady.  I'm not insulting you.  I don't want to assume anything, that's why I asked the question."

"You ARE insulting.  What flower dies in a day?" She went on with her rant.  It was hard to understand her at times, because of her heavy accent, but you could almost taste the bitterness in her voice.  "... Since we're talking already, what's the address you want this sent to tomorrow!"

"OK," I tried to calm down and not react, "do you have a pen ready?"

"OF COURSE I have a pen ready!  What do YOU THINK?!  We don't have a kid running the business here.  I know what I'm doing.  You think it's a kid playing around here?"

OK, that's it.  "Listen, lady, I'm not here to pick a fight with you.  Is there someone else I can talk to?  Because I'm DONE talking to you."

"No one else.  I'm the only person here."

"Fine.  In that case, don't bother.  Cancel the order.  I really don't want to get anything from you."

"Go ahead and cancel!  So what!  I don't want to send you flowers either!"  Click.

WTH?  What is she, Miss PMS Central?  

I called my boyfriend to tell him about this whole episode.  And I'm mad enough to do a reverse look up online to find out which flower shop it is (got their number from the call log on my cell).  

Getting flowers should be a happy occasion.  This woman ruined a romantic gesture, and she's ruining the reputation of the shop.  We would NEVER do business with them again.  Unbelievable!!

Again, they deserve ZERO stars.

Bookmark   Send to a Friend Link to This Review

Elite '08

244

270

Mari A.

Concord, CA

A little expensive but so worth the gorgeous array of flowers! :D

Flowers always make a girl happy, even if she buys them for herself. Hee hee hee!

Bookmark   Send to a Friend Link to This Review

 

0

2

T D.

San Francisco, CA

So I went into Healows the other day to pick up some flowers for my girlfriend, and I run into this nasty old woman who apparantly owns the shop.  Apart from her broken english, she was terribly rude and treated this shop like it was a flea market stand. She tried to double charge me on a dozen roses, when I noticed the price tag, and questioned her on it, she flatly denied the quoted price.  I could tell that she thought I was a sucker and was going to spend a fortune on a dozen roses when the price tag clearly said it was much less.  I told her that I will buy my flowers elsewhere, and she tried to stop me from leaving the store like a used car salesman, and began to bargain down the price with me.   I relented, and offered her $20 cash for the roses, in which she happily accepted, and told me to tell me friends and family to come by.  I thought to myself, I will NEVER recommend Healow's to anybody, much less my loved ones!  A word to the wise, if you plan on shopping at Healows, be prepared to bargain, because they are very expensive, and will charge you as much as you're willing to pay.  Do not take any crap from the lady in the store either, I think her name was Angel, or something like that.  Be firm, and never pay the asking price, otherwise, you're a sucker!

Bookmark   Send to a Friend Link to This Review